Frequently Asked Questions
Orders & Payment
How can I track my order?
You can track your order by logging into your account on futureclassically.com or using the tracking link in your dispatch confirmation email.
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, Apple Pay, and Google Pay. All payments are processed securely.
Can I amend my order after placement?
Please contact us immediately through futureclassically.com. Changes are only possible before orders enter the dispatch process.
Delivery Information
What are your delivery options?
We offer standard (3-5 days), express (1-2 days), and next-day delivery. International shipping is available to most countries.
Do you ship internationally?
Yes, we deliver to over 100 countries. Delivery costs and times vary by destination. See futureclassically.com for details.
What if I miss my delivery?
The carrier will leave a card with instructions. You can rearrange delivery or collect from your local depot.
Returns & Exchanges
How long do I have to return items?
You have 28 days from delivery to return items. They must be unworn with tags attached.
How do I return an item?
Start the return process through your account on futureclassically.com. Print your label and drop at a Post Office.
When will I receive my refund?
Refunds are processed within 5-7 working days of receiving your return. Store credit is issued within 24 hours.
Products & Sizing
How do I find the right size?
Each product page has a detailed size guide. We recommend comparing your measurements to our charts on futureclassically.com.
Are your sizes true to size?
Most customers find our items true to size. Check customer reviews for specific fit advice.
What materials are used in your products?
We use high-quality, sustainable materials. Detailed composition is listed on each product page.
Account Management
How do I reset my password?
Click “Forgot Password” on the login page. Instructions will be sent to your registered email.
Can I update my personal details?
Yes, log into your account on futureclassically.com to update your information and preferences.
Care & Quality
How should I care for my items?
Care instructions are provided on each garment’s label and product page. Follow these to maintain quality.
What is your quality guarantee?
We stand behind our products. If you receive a faulty item, contact us within 14 days through futureclassically.com.
Technical Support
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Verify all required fields are completed correctly. Try an alternative payment method if issues persist.
Company Information
Where are your products made?
Our products are manufactured in facilities that meet our strict ethical and quality standards. Learn more on futureclassically.com.
What is your sustainability policy?
We’re committed to sustainable practices throughout our supply chain. Detailed information is available on futureclassically.com.
Gift Cards
Do you offer gift cards?
Yes, digital gift cards are available in various denominations and never expire. Purchase through futureclassically.com.
Can I return items bought with a gift card?
Yes, gift card purchases can be returned for store credit to your account on futureclassically.com.
Contact Information
How can I contact customer service?
Use our contact form on futureclassically.com for the quickest response. We typically reply within 2 hours during business hours.
What are your customer service hours?
Our team is available Monday-Friday, 9am-6pm GMT, and Saturday, 10am-4pm GMT.
For questions not covered here, please visit our complete help center on futureclassically.com or contact us through our online form.