Returns Policy

Returns Period
We offer a 28-day returns period from the date of delivery. All items must be returned in their original condition, unworn and with all tags attached.

Return Methods
You can return your items using one of the following methods:

  • Royal Mail Post Office returns (free)
  • ParcelShop collection (£2.95)
  • Home collection (£5.95)
  • International returns (costs vary)

Return Conditions
To be eligible for a return, items must meet these conditions:

  • Unworn, unwashed and in original condition
  • All original tags and labels attached
  • Original packaging included
  • Hygiene seals intact where applicable
  • Proof of purchase provided

Non-Returnable Items
The following items cannot be returned:

  • Face masks and intimate apparel
  • Customized or personalized items
  • Earrings for hygiene reasons
  • Final sale items (clearly marked)
  • Gift cards and e-vouchers

Return Process
To start your return:

  1. Log into your account on futureclassically.com
  2. Go to ‘Order History’
  3. Select ‘Return Items’
  4. Choose your return method
  5. Print your returns label
  6. Package items securely

Refund Processing
Once we receive your return:

  • Refunds are processed within 5-7 working days
  • The refund will be issued to your original payment method
  • You will receive email confirmation
  • Store credit is available for faster processing

Faulty Items
If you receive a faulty item:

  • Contact us within 14 days of delivery
  • Provide photos of the fault
  • We cover return shipping costs
  • Choose replacement or full refund

International Returns
For international customers:

  • Return within 28 days of delivery
  • Use tracked and signed shipping
  • Include customs documentation
  • Original shipping costs non-refundable

Return Costs

  • UK returns via Royal Mail: FREE
  • ParcelShop collection: £2.95
  • Home collection: £5.95
  • International returns: customer’s responsibility

Store Credit
You can choose to receive store credit which:

  • Is processed within 24 hours
  • Never expires
  • Can be used across all product categories
  • Is eligible for free returns

Size Exchanges
We don’t offer direct exchanges. To change size:

  • Return your original item
  • Place a new order for the correct size
  • Contact us to match the transactions

Return Status
Track your return through:

  • Your futureclassically.com account
  • The tracking number provided
  • Email notifications at each stage

Late Returns
Returns after 28 days may be:

  • Accepted as store credit only
  • Subject to a restocking fee
  • Refused and returned to sender

Damaged Returns
We cannot accept returns that show signs of:

  • Wear or use
  • Water damage or stains
  • Animal hair or odors
  • Missing tags or labels

Holiday Returns
Items purchased between November 1st and December 24th may be returned until January 31st of the following year.

Return Packaging
We recommend:

  • Using original packaging
  • Adding protective layers
  • Removing old labels
  • Sealing the package securely

Gift Returns
Items received as gifts can be returned for:

  • Store credit to the original purchaser
  • Exchange for alternative items
  • Processing within standard timeframes

Quality Issues
Contact us immediately if you experience:

  • Material defects
  • Manufacturing faults
  • Early wear and tear
  • Performance issues

Business Returns
Business customers should contact us through futureclassically.com for specialized returns processing.

Questions
For returns assistance, contact us through futureclassically.com. Include your order number and photos if relevant. Our team responds within 24 hours on weekdays.

We aim to make the returns process as smooth as possible while maintaining our commitment to quality and customer satisfaction.